Please complete our Change of Date Request.
Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.
Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets and a $9.99 rescheduling fee per ticket for Basic tickets.
Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.
If you have purchased tickets to Immersive Klimt directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.
If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please email us at [email protected] to have this rectified.
Please check your spam/junk folder before contacting the box office.
The name on your tickets is for buyer and COVID-19 tracing info only and thus there is no change of name required on tickets.
Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
Please contact our box office to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!