Frequently Asked Questions

COVID-19

Safety is our number one priority for all guests attending Frida Immersive Dream in Boston. With over 170,000 visitors in Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to go.

Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms.

To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

  • Touchless hand sanitization stations placed throughout the venue
  • Plexiglass barriers at all payment locations
  • Contactless payment encouraged throughout the venue
  • Floor markings throughout the venue to assist in six-foot social distancing limit
  • Enhanced, regular cleaning throughout the day on each floor
  • Contact tracing for all staff and guests

Thanks for your patience and understanding during these challenging times. We will continue to closely monitor the situation daily, and adjust our safety measures accordingly. If you have any other questions, please contact us.

Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status. We do not make exceptions at this time, face shields are not allowed.

I Bought My Tickets But...

Please complete our Change of Date Request.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets and a $9.99 rescheduling fee per ticket for Basic tickets.

Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

If you have purchased tickets to Frida Immersive Dream directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

The name on your tickets is for buyer and COVID-19 tracing info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

Please contact our box office to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

Ticket Info

Warning! Check before you go. If you want to experience the Immersive Klimt Exhibit that is taking Boston by storm, ensure you are buying your tickets from ImmersiveKlimt.com or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

Authorized Ticket Partners To Immersive Klimt
  • ImmersiveKlimt.com
  • Ticketmaster.com
  • Universe.com

Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

coming soon

Exhibit Info

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

 

Backpacks and duffle bags are not permitted in the exhibit.

 
Prohibited
  • Backpacks, luggage, and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by exhibit security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Tripods
 
Permissible
  • Walkers, mobility scooters, and other mobility aids
  • Strollers
  • Cameras (still/video)
  • Service animals – for non-traditional service animals please contact the exhibit before your visit

Prohibited items will not be stored by venue management or on-site.

 

Immersive Klimt reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

Masks

Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status. We do not make exceptions for those with exemptions at this time, face shields are not allowed

 
Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted in the gallery.

 
Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

 
Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Coming soon 

Coming soon