Frequently Asked Questions

Covid-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Klimt Detroit. With over 170,000 visitors in Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to go.

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 
    • Touchless hand sanitization stations placed throughout the venue 
    • Contactless payment encouraged throughout the venue
    • Face coverings are required for all staff and guests
    • Floor markings throughout the venue to assist in the six-foot social distancing limit
    • Social distancing circles projected throughout the entire exhibition gallery space
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I Bought My Tickets But...​

  • I Need To Reschedule

    CHANGE OF DATE REQUESTS:

    To change your ticket dates, please visit https://www.immersiveklimt.com/detroit/reschedule-detroit/. Subject to availability. Requests must be made at least 24 hours prior to your scheduled attendance time.

    Please note a $9.99 per ticket fee will apply for a change of date request for TIMED TICKETS and for FLEX and VIP tickets with a scheduled arrival time of fewer than 24 hours. Last-minute Change of Date requests will not be honored except in exceptional circumstances.

  • I Want To Upgrade Or Downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Klimt directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please email us at [email protected] to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Show Info​

  • About Immersive Klimt Detroit

    Immersive Klimt was created by the world-renowned master of digital art, Italy’s Massimiliano Siccardi, who for 30 years has been pioneering immersive exhibits in Europe. His Immersive Van Gogh Exhibit produced by Lighthouse Immersive has been seen by over 3 million visitors in North America.

    A rebel, genius and legend – Gustav Klimt explored and expressed colours, shapes and patterns without inhibition or limitation. And now you can step inside his electrifying world and be swept away!

    From the streets of Imperial Vienna to the natural world of water lilies, vibrant blooms and mermaids, to his acclaimed Golden Phase, lose yourself in the vivid imagery and bold colours of Immersive Klimt!

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location, Parking & Transit

    Lighthouse ArtSpace Detroit at 311 E. Grand River, Detroit, MI

    Immersive Klimt is thrilled to announce the once-in-a-lifetime exhibit will be located at 311 E. Grand River, Detroit, MI – an extraordinary space in Detroit.

    Renowned for transforming venues into unforgettable art experiences, Immersive Klimt strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee. Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Service animals - For non-traditional service animals please contact the exhibition before your visit.

    Immersive Klimt reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected]  for more information.

  • Accessibility​
  • Ticket Info​

  • Tickets Type

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include

    • Priority access and admission

    • Cushion rental

    • Limited edition poster

    • VIP souvenir laminate

    • All FLEX perks**

    Premium – FLEX Tickets Include

    • Cushion rental

    • Limited edition poster

    • All FLEX perks

    Basic – Timed Tickets Include

    • Standard admission

    Child Tickets Include

    • Admission ages 6 – 16

    • No change of date fees

    • Must be accompanied by an adult ticket

    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    **Please see the section FLEX vs. Timed below for further details.

  • Ticket Prices

    Peak
    VIP – $89.99
    Premium – $54.99
    Basic – $39.99
    Child – $34.99

    Off-Peak
    VIP – $74.99
    Premium – $49.99
    Basic – $34.99
    Child – $29.99

    All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions.

    Ticket prices are subject to change.

  • FLEX vs. Timed Tickets

    FLEX tickets allow a greater arrival window of one hour before and up to one hour after your start time, subject to Exhibit Hours.

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot. For full event public hours please visit the ticketing site.

     
    Change Of Date Requests For FLEX Tickets

    All changes of dates must be made 24 hours prior to scheduled attendance for a fee of $4.99 and are subject to availability. We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    To request a change of date please do so here.

    Hours of operation are subject to change with no notice.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

     
    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please do so here.

    Exhibit Hours are subject to change with no notice.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

    The discount amount will be applied at checkout.