Frequently Asked Questions

COVID-19

Updated: August 5th, 2021

Safety is our number one priority for all guests attending Immersive Klimt. We’re proud to be operating an experience where it is safe to go.

To ensure your safety, and based on guidance from the Public Health Agency of Canada and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

• Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience
• COVID-19 screening questionnaire for all staff and guests
• Touchless hand sanitization stations placed throughout the venue
• Plexiglass barriers at all payment locations
• Contactless payment is encouraged throughout the venue
• Floor markings throughout the venue to assist in six-foot social distancing limit
• Social distancing circles projected throughout the entire exhibition gallery space
• Enhanced, regular cleaning throughout the day
• Contact tracing for all staff and guests

Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests.

Masks are mandatory for everyone except persons who are reasonably accommodated by not wearing one in accordance with Toronto By-Law 541-2020 and arranged in advance via email. Arrangements must be made with Immersive Klimt prior to attending the exhibit!

Please email us if you require additional accommodations not mentioned on this list.

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

Thanks for your patience and understanding during these challenging times.

Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests.

Masks are mandatory for everyone except persons who are reasonably accommodated by not wearing one in accordance with Toronto By-Law 541-2020 and arranged in advance via email. Arrangements must be made with Immersive Klimt prior to attending the exhibit!

As of September 22nd, we will be implementing a mandatory proof of vaccination policy for all patrons attending the Immersive Klimt exhibit in the City of Toronto. All patrons will be required to present proof of vaccination to our entrance greeter in order to enter the venue and attend the exhibit.

Valid proof

Until such time as Ontario introduces its digital proof of vaccination platform, we will be accepting proof of vaccination by means of the vaccine receipt received after the final vaccination.

This can be shown to our attendants via phone, printout, etc. This receipt indicates whether it was a first or second dose, as well as the date on which it was administered.

Patrons will also have to provide a valid photo ID, to match the names on the vaccination receipt.

Exceptions

To accommodate patrons as we transition into full compliance, we will accept proof of a negative COVID-19 test from September 22nd to October 12th in lieu of proof of vaccination.

This negative test must have been done within 72 hours of attending the Immersive Klimt exhibit. Nucleic acid (including polymerase chain reaction (PCR)) tests are acceptable. Take-home tests will not be accepted. After October 12th, we will only accept proof of vaccination.

Please note, full vaccination is defined as having received two doses of an approved COVID-19 vaccine and having run a full two-week course since receiving the second shot. The Johnson and Johnson vaccine only requires one shot.

Children under the age of 12 are exempt from the vaccine mandate.

Exhibit Info

October 18th – October 24th
Monday | Closed
Tuesday | Closed
Wednesday | Closed
Thursday | 11 AM – 9 PM
Friday | 11 AM – 10 PM
Saturday | 10 AM – 10 PM
Sunday | 10 AM – 8 PM

October 25th – October 31st
Monday | Closed
Tuesday | Closed
Wednesday | 11 AM – 9 PM
Thursday | 11 AM – 9 PM
Friday | 11 AM – 10 PM
Saturday | 10 AM – 11 PM
Sunday | 10 AM – 8 PM

October 25th – November 14th
Monday | Closed
Tuesday | Closed
Wednesday | 11 AM – 9 PM
Thursday | 11 AM – 9 PM
Friday | 11 AM – 10 PM
Saturday | 10 AM – 11 PM
Sunday | 10 AM – 8 PM

November 15th – November 28th
Monday | Closed
Tuesday | Closed
Wednesday | 11 AM – 9 PM
Thursday | 11 AM – 9 PM
Friday | 11 AM – 10 PM
Saturday | 4 PM – 11 PM
Sunday | 4 PM – 8 PM

The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

Warning! Check before you go. If you want to experience the Immersive Klimt Exhibit, ensure you are buying your tickets from ImmersiveKlimt.com or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to us for verification.

Authorized Ticket Partners To Immersive Klimt

• ImmersiveKlimt.com
• Universe
• Ticketmaster
• WagJag
• Travelzoo
• Groupon
• Barter Network
• Bucket Listers

Other partner sites may too have promotions and access to tickets but these should redirect you to our website ImmersiveKlimt.com for purchase.

Location

Immersive Klimt is located at:

1 Yonge Street
Toronto, ON, M5E 1W7
Canada

Parking

The exhibit does not have dedicated onsite parking, but there are a number of public parking lots nearby.

The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

Transit

The closest subway station to 1 Yonge Street is Union Station (10 minute walk)

The closest streetcar stops to 1 Yonge Street are:
• Queens Quay East at Yonge Street
• Yonge Street at Queens Quay East north side
• Queens Quay West at Bay Street east side
• Queens Quay East at Freeland Street

From the producers and creators of the critically-acclaimed original Immersive Van Gogh Exhibit, comes the latest not-to-be-missed experience in immersive art: Immersive Klimt!

Provoke your senses! The colours, the shapes, the drama – Immersive Klimt is an art revolution! Step inside the genius of Vienna’s greatest modern painter, Gustav Klimt, as his most famous works come to life around you!

On the threshold of an Empire’s decline, just before the Great War that was destined to change the face of Europe and beyond, an art collective in Vienna celebrated all the colours and vibrancy of their era, embodying their motto “to every age its art and to every art its freedom”. Foremost of these artists was Klimt – and now you can experience his art like never before!

Lavish, extravagant, spectacular! You will be mesmerized by explosions of colour, vivid patterns and celebrations of the human condition as you journey through Klimt’s works, from his much-celebrated “The Kiss” (1907 to 1908) to “Portrait of Adele Bloch-Bauer I” (1907), “The Tree of Life” (1905), “The Three Ages of Woman” (1905), “Flower Garden” (1907), “Water Serpents”, and many more!

Provocative, sensual and bold, Klimt’s art and subject matter pushed boundaries, exploring the human form in new, expressive ways. Because of this, he faced controversy – yet he never backed down. Often polarizing, his art initiated debates on the very nature of art and artistic expression.

Always striving for true self-expression and artistic freedom, Klimt broke with traditions and subverted expectations with his art.

And now you get to explore and experience his art on a jaw-dropping scale!

From the streets of Imperial Vienna to the natural world of water lilies, vibrant blooms and mermaids, to his acclaimed Golden Phase, lose yourself in the vivid imagery and bold colours of Immersive Klimt!

• Gift shop
• Lavazza Café

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Strollers are permitted in the exhibition area. Children’s wagons or buggies that are pulled behind the visitor are not permitted in gallery spaces.

Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.75.

Prohibited Items

• Backpacks and duffle bags
• Paints and aerosols
• Indelible markers
• Weapons of any type
• Outside food and beverages (including alcohol)
• Food of any type is not permitted in the gallery
• Any item deemed by exhibit security or venue management to be inappropriate
• Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
• Camping chairs

Permitted Items

• Cameras (still and video)
• Tripods
• Strollers
• Walkers, mobility scooters, and other mobility aids
• Service animals are permitted, but please be advised the volume and visuals may be uncomfortable for animals
• Diaper bags

The exhibition reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Ticket Info

Peak

VIP – $99.99
Premium – FLEX – $59.99
Basic – Timed – $49.99
Child – $34.99

Off-Peak

VIP – $79.99
Premium – FLEX – $49.99
Basic – Timed – $39.98
Child – $29.98

Prime

VIP – $109.99
Premium – FLEX – $64.99
Basic – Timed – $54.99
Child – $39.98

Prices include all taxes and service charges.

Ticket prices are subject to change.

There are no refunds of tickets for the exhibit.

Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

VIP Tickets Include

Priority access and admission
Klimt cushion to keep†
Limited edition poster
VIP souvenir laminate
All FLEX perks††

Premium – FLEX Tickets Include

Klimt cushion rental
Limited edition poster
All FLEX perks†

Basic – Timed Tickets Include

Standard admission

Child Tickets Include

Admission ages 6 – 16 (recommended age for this exhibit is 13+)
No change of date fees
Children age 5 and under do not require a ticket
Must be accompanied by an adult 18+ at all times while in the exhibit

For further clarification, please read our terms and conditions.

Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

††Please see the section FLEX vs. Timed below for further details.

FLEX tickets allow a greater arrival window of one hour before up to one hour after your start time, subject to hours of operation

Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

Change Of Date Requests For FLEX Tickets

All change of dates must be made 24 hours prior to scheduled attendance and are subject to availability. We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $8 per ticket.

If you would like to move from an Off-Peak date to a Peak date if there is a price difference that will be included on your invoice.

To request a change of date please do so here.

Hours of operation are subject to change with no notice.

Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

Change Of Date Requests For Timed Tickets

Timed tickets may request a change of date at least 48 hours prior to scheduled attendance and for a fee of $8 per ticket.

If you would like to move from an Off-Peak date to a Peak date if there is a price difference that will be included on your invoice.

We reserve the right not to process any late change of date requests.

To request a change of date please do so here.

Hours of operations are subject to change with no notice.

This relates to pricing differences depending on date and time selected.

Peak times are generally Thursday after 6 PM, Friday after 5 PM, Saturday at 10 AM and 9 PM, and Sunday before 6 PM.

Off-Peak times are generally all day Wednesday, Thursday before 6 PM, Friday before 5 PM, and Sunday after 6 PM.

Prime times are generally Friday at 6 PM, 7 PM and 8 PM, Saturday 11 PM – 8 PM, and Sunday at 1 PM and 2 PM.

I Bought My Tickets But...

Please complete our Change of Date Request.

Requests must be made at least 48 hours prior to the date of attendance for Timed tickets and 24 hours prior for FLEX and VIP tickets.

Please note an $8 per ticket fee will apply for a change of date request for Timed tickets. If you would like to move from an Off-Peak date to a Peak date if there is a price difference that will be included on your invoice.

Last-minute change of date requests will not be honoured except in exceptional circumstances.

Subject to availability.

If you have purchased tickets to Immersive Klimt directly through our website, but have not yet received your tickets, please contact the box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

Anyone who has access to the tickets can use them.

Upgrades can be purchased at the venue, or in advance. Please contact us to upgrade your tickets in advance.

Unfortunately, we cannot downgrade tickets – and we don’t know why you would want to!

Accessibility

The entrance, lobby and gallery are entirely wheelchair accessible.

There is no on-site parking but paid lots are quite close. For those who struggle with mobility, there is a shoulder for drop-offs out front with ramp access to the sidewalk and ramp access to the building is nearby.

There are no barriers to the gallery washrooms, however, the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does). There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.

This exhibition contains bright lights with some strobe effects towards the end that may cause discomfort for people with photosensitivity. Viewer discretion is advised. Part of the immersive experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.