Frequently Asked Questions

COVID-19

Safety is our number one priority for all guests attending Immersive Klimt Phoenix. With over 170,000 visitors in Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to go.

To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

  • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 
  • Touchless hand sanitization stations placed throughout the venue 
  • Contactless payment encouraged throughout the venue
  • Face coverings optional for all staff and guests
  • Floor markings throughout the venue to assist in the six-foot social distancing limit
  • Social distancing circles projected throughout the entire exhibition gallery space
  • Enhanced, regular cleaning throughout the day on each floor
  • Contact tracing for all staff and guests

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

Thanks for your patience and understanding during these challenging times.

I Bought My Tickets But...

To reschedule your tickets, please visit our Change Of Date Request page.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

Please note there is a $4.99 rescheduling fee per FLEX ticket and a $9.99 rescheduling fee per Timed ticket.

Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

Please contact us at [email protected] to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

If you have purchased tickets to Immersive Klimt directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

TAKE NOTE: Please check your spam/junk folder before contacting the box office.

Show Info

Immersive Klimt was created by the world-renowned master of digital art, Italy’s Massimiliano Siccardi, who for 30 years has been pioneering immersive exhibits in Europe. His Immersive Van Gogh Exhibit produced by Lighthouse Immersive has been seen by over 3 million visitors in North America.

 

A rebel, genius and legend – Gustav Klimt explored and expressed colours, shapes and patterns without inhibition or limitation. And now you can step inside his electrifying world and be swept away!

 

From the streets of Imperial Vienna to the natural world of water lilies, vibrant blooms and mermaids, to his acclaimed Golden Phase, lose yourself in the vivid imagery and bold colours of Immersive Klimt!

Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

Location

Immersive Klimt will be coming to Lighthouse Artspace, located at 4301 N Scottsdale Road, Scottsdale, AZ 85251 (Corner of N Scottsdale Road and E 5th Avenue), Lighthouse Artspace will be transformed into an unforgettable art experience where the art of Klimt will come to life around you.

Renowned for transforming venues into unforgettable art experiences, the Immersive Klimt Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

 
Parking

The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue, as well as a limited amount of street parking with two to three-hour limits. We are located within steps of the 5th Avenue Shopping District, giving patrons access to even more parking lots.

If you have concerns about driving or parking, there is a conveniently-located Uber/Lyft drop-off at the venue.

 
Transit

There is a bus stop for #72 directly in front of the entrance. More information on transit in Old Town Scottsdale can be found here.

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses and diaper bags, are subject to inspection.

 

Backpacks and duffle bags are not permitted in the exhibit.

 

Prohibited

  • Backpacks and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by exhibit security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Tripods

 

Permissible

  • Strollers
  • Diaper bags
  • Walkers, mobility scooters, and other mobility aids
  • Service animals – for non-traditional service animals please contact the exhibition before your visit

 

Immersive Klimt reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

Accessibility

There is an accessibility ramp is at the corner of Scottsdale Road and 5th Avenue and is connected to the crosswalk. As you enter the exhibit off the street, there are two escalators that will bring you to the exhibit entrance.

 

Once inside the exhibit, the box office is located directly in front of the doors.

 

The main exhibit inside is all one floor – with a mezzanine up one flight of stairs that can also be accessed through an elevator. An elevator attendant will be assigned to you to help you navigate the space.

There is a men’s and women’s bathroom with accessible stalls on the first floor before the main entrance to the exhibit. There are two accessible, gender-neutral restrooms on the mezzanine level.

Part of the experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

 

There are some flashing lights, which may be difficult to tolerate for people with photosensitivity.

 

There is a low-input Sensory Relief area located downstairs with tables, chairs, and cold water available. Please see a gallery attendant for help accessing the space. The Sensory Relief area is wheelchair accessible.

Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

 

Service animals are permitted, but please be advised the volume and visuals may be uncomfortable for animals.

The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue, as well as a limited amount of street parking with 2 to 3-hour limits. We are located within steps of the 5th Avenue Shopping District, giving patrons access to even more parking lots.

 

If you have concerns about driving or parking, there is a conveniently-located Uber/Lyft drop-off at the venue.

 

There is an accessible drop-off location directly on the southwest side of the entrance. There is an elevator that will take you straight down to the venue where wheelchairs can be requested from the gallery staff.

Ticket Info

There are no refunds of tickets for the exhibit.

Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

VIP Tickets Include
  • Priority access and admission
  • Klimt cushion to keep*
  • Limited edition poster
  • VIP souvenir laminate
  • All FLEX perks**
 
Premium – FLEX Tickets Include
  • Klimt cushion rental
  • Limited edition poster
  • All FLEX perks*
 
Basic – Timed Tickets Include
  • Standard admission*
 
Child Tickets Include
  • Admission ages 6 – 16
  • No change of date fees
  • Must be accompanied by an adult ticket
  • Children age 5 and under do not require a ticket

The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

For further clarification, please read our terms and conditions.

*Should cushion is not available, a gift voucher to the gift store will be offered as an alternative.

**Please see the section FLEX vs. Timed below for further details.

Peak
VIP – $89.99
Premium – $54.99
Basic – $44.99
Child – $34.99

Off-Peak
VIP – $74.99
Premium – $49.99
Basic – $34.99
Child – $29.99″

All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions.

Ticket prices are subject to change.

FLEX tickets allow a greater arrival window of one hour before and up to one hour after your start time, subject to Exhibit Hours.

Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot. For full event public hours please visit the ticketing site.

 
Change Of Date Requests For FLEX Tickets

All changes of dates must be made 24 hours prior to scheduled attendance for a fee of $4.99 and are subject to availability. We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

To request a change of date please do so here.

Hours of operation are subject to change with no notice.

Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

 
Change Of Date Requests For Timed Tickets

Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

We reserve the right not to process any late change of date requests.

To request a change of date please do so here.

Exhibit Hours are subject to change with no notice.

A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people please email us at [email protected].

The discount amount will be applied at checkout.

Warning! Check before you go. If you want to experience the Immersive Klimt Exhibit that is taking Toronto by storm, ensure you are buying your tickets from immersiveklimt.com/phoenix or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

 
Authorized Ticket Partners To Immersive Klimt Phoenix
  • ImmersiveKlimt.com
  • Ticketmaster.com
  • Universe.com
  • Restaurant.com

Other partner sites may too have promotions and access to tickets but these should redirect you to our website immersiveklimt.com/phoenix for purchase.